Taylor Wimpey Customer Services

We offer two levels of support - one for emergency situations and one for all other situations covered by our warranty.

When should you call?
Is your query in relation to:

Have you tried resetting the master switch in the consumer unit?

Yes No

Have you checked that your electricity supplier has not turned off the mains to carry out repair work in the area and that there is no local power failure?

Yes No

Is there a total loss of power supply throughout the property?

Yes No

Please contact us immediately by telephone.

Please contact your electricity supplier.

Please try resetting the master switch in the consumer unit.

Blocked drains

Is there flooding or overflowing inside or outside?

Yes No

Have you checked that nothing is blocking the toilet flushing function?

Yes No

Please contact us immediately by telephone.

Please go and check nothing is blocking the flushing function on your toilet.

Please call us during office hours.

Doors and windows

Is a faulty lock to a window or door affecting security?

Yes No

Please contact us immediately by telephone.

Please call us during office hours.

Walls and fences

Is there a potential danger to people or property?

Yes No

Please contact us immediately by telephone.

Please call us during office hours.

Roof tiles and leaks

Are missing roof and/or ridge tiles due to storm damage?

Yes No

Please contact your buildings insurance company directly as this is not covered by Taylor Wimpey.

Please call us during office hours.

Central heating failure

Have you checked this isn't due to local electricity or gas supply problems?

Yes No

Have you checked your timer settings are correct?

Yes No

Have you checked your thermostats are set at the right temperature?

Yes No

Have you checked the shut off device and followed the correct resetting procedure?

Yes No

Please contact us immediately by telephone.

Please check the resetting procedure and the shut off device.

Check the temperature setting for your thermostats.

Please check your timer settings are correct.

Please check with your local gas/electricity supplier for any problems with your supply.

Water supply

Have you checked that your mains stopcock is turned on?

Yes No

Have you checked that your water supplier has not turned off your mains to carry out work in the area?

Yes No

Please contact us immediately by telephone.

Please contact your local Water Supplier.

Please call us during office hours.

Water leak

Is the leak uncontainable, or causing damage, or penetrating an electrical fitting?

Yes No

Please contact us immediately by telephone.

Please call us during office hours.

Gas leak

Have you opened all windows and turned off all gas appliances?

Yes No

Please contact your gas supplier immediately on 0800 111 999.
They will send someone to isolate the meter and make your home safe.

Do this now and then contact your gas supplier immediately on 0800 111 999.
They will send someone to isolate the meter and make your home safe.

Total loss of gas

Have you checked your gas supplier has not turned off the mains to carry out repair work in the area?

Yes No

Please contact us immediately by telephone.

Please check with your gas supplier.

Out of Hours Emergency

To Contact us by telephone or in an emergency please enter your development name, town or postcode in the search box to locate your nearest Taylor Wimpey office.

Alternatively, you can email our Head Office Customer Services Team.

Your nearest office(s) are:

Call on .

No office found.

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Customer Services

We are here to help you

We offer two levels of support - one for emergency situations and one for all other situations covered by our warranty.

Out of Hours Emergency

Thinking of buying a new Taylor Wimpey home?