Gas
Your gas meter, monitoring the amount of gas used, can be located on your service diagram. Also, within the cabinet, is the cut off valve. If for any reason you require to isolate your gas supply, then you will need access to this cabinet.
If you suspect a gas leak:
- Extinguish all flames
- Turn off the gas at the meter box
- Open the doors and windows
- Contact the Gas Emergency Helpline on 0800 111 999
- Do not operate electrical appliances or switches
- Where practical, leave the property
- Notify the Customer Service team at the earliest opportunity
Electricity
Your electricity meter, monitoring the amount of power used, can be located on your service diagram. The electrical consumer unit can also b e located on your service diagram. All switches (circuit breakers) on this unit will be clearly marked to identify the circuit that is operated. If you require access to the meter cabinet you will require a key.
It should be noted that these circuit breakers are very sensitive and should, for example, a bulb blow, then it may be enough to trip the circuit breaker.
If such a fault should occur then, in the situation with the failed bulb, the bulb should be replaced and the circuit breaker switched back to the on position. If however, it is an appliance that is repeatedly causing the circuit to trip, it is highly likely that the appliance (or its plug) may be faulty. This can easily be checked using alternative appliances in the same power socket.
If repeated disruption of this nature continues with no obvious explanation, you should notify us as soon as possible.
Water
Plumbing problems account for the largest number of service calls for new homeowners, many of which can be prevented through good practice.
You should check for the following regularly:
- Leaks
- Loose waste connections under sinks and appliances
- Shrinkage and settlement to bath and shower sealants
Further measures that should be observed are:
- Avoid blocking drains with fatty substances that solidify in pipes or flushing bulky items down the toilet
The cut-off mains’ cold water stopcock is situated in the position shown on the services diagram. It is designed to isolate the water supply after it enters your house – however, if you need to isolate this supply before it enters your house, then this is done at the stop tap located outside your property (each individual resident should make themselves aware of the position). The water meter is also normally located next to the stop tap.
Small valves are also provided on the supply line adjacent to each toilet cistern and would only be used if the supply to the cistern required isolation.