Five star rating

Each year, the Home Builders Federation (HBF) gives home builders a star rating, based on feedback from an independent customer satisfaction survey. We’re proud to have been awarded the maximum five stars in this survey, which means that 90% or more of Taylor Wimpey customers* would recommend Taylor Wimpey to a friend.

Our quality assurance

Buying a home is one of the most important decisions you are ever likely to make. We aim to make the buying process as simple as possible and to provide you with a quality new home that you can be proud of. Here are just some of the steps we take to ensure we deliver you a quality new home. 

WE TAKE PRIDE IN THE JOB

The NHBC Pride in the Job awards celebrate the exceptional contribution site managers make in creating homes of outstanding quality. In 2018, 67 of our Site Managers from across the UK won a Pride in the Job award.

MEET THE SITE MANAGER

Say hello to the person who’s bringing your new home to life! Not long after you have reserved, your Sales Executive will arrange an appointment for you to meet your Site Manager to discuss the building of your home, and answer any questions you may have.

QUALITY ASSURANCE CHECK

Before we prepare to hand the keys over to you, every home is quality checked to make sure it meets our high standards and to ensure that any options you chose when you moved in have been installed correctly.

HOME DEMONSTRATION

Now it gets really exciting! Your Customer Relations Manager will contact you to arrange a visit to see your finished home and to show you how everything works. This is your chance to have a good look around ahead of move in day.

HOME AFTER CARE

Peace of mind right from the moment that you turn the key. We want you to enjoy your new home so we'll be in touch shortly after you’ve moved in to check you’re settling in okay.

WARRANTY

Your peace of mind matters to us, so that’s why our new homes are covered for up to 10 years, by a comprehensive initial 2 year warranty alongside a 10 year structural warranty.

 
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