Peace of mind with a new home

Peace of mind is more than just knowing that you’re buying quality and getting great value for money. It’s also about being confident in the product you’re buying and knowing, should anything happen, that you’re protected.

That’s where the Consumer Code for Home Builders and the NHBC’s 10 Year Buildmark Warranty come in. Our Customer Service Charter complies with the requirements of the 2013 Consumer Code (further details available  at

Consumer code for home builders.

Family playing with toys in Taylor Wimpey home

An industry-led Code of Conduct for builders, this was developed to make the home buying process fairer and more transparent for purchasers. It applies to all home builders registered with the UK’s main new home warranty providers and consists of 19  requirements and principles that home builders must meet in their marketing and selling of homes and their after-sales customer service.

The aim of the Code is to ensure all new home buyers are:

  • Treated fairly and know what levels of service to expect.
  • Given reliable information about their purchase and their consumer rights before and after they move in.
  • Able to access speedy, low-cost dispute resolution arrangements to deal with complaints.

10 year home warranty

The Taylor Wimpey Warranty, which lasts for two years from the date of legal completion, covers items not included in the NHBC Buildmark cover. For that period, we guarantee items supplied as part of your new home, covering defects caused by our faulty workmanship or materials.

The 10 year NHBC warranty gives you further peace of mind, knowing that should anything untoward happen to your new home, you won’t be left to  pick up the bill for fixing it. From start to finish, you’re covered. Find out more by visiting the NHBC website.

Before completion
After exchange of contracts, you’re covered if your builder is not able to start or complete the home due to insolvency or fraud.

The first 2 years after completion
During this period your builder is responsible for putting right defects or damage to your home and its common parts, caused by a failure to build to the current standards. They must do this within a reasonable timeframe and at their own expense.

Years 3 to 10 after completion
The warranty-provider insures  your home to cover the cost of putting right physical damage in specified parts of the home. This starts two years after the date on the warranty insurance certificate. You’re also covered if  alternative accommodation is required while repair work is taking place.

Your warranty does not cover general wear and tear, condensation, normal shrinkage, cosmetic damage or damage arising from failure to maintain the property. Refer to the full policy document for detailed information on what is covered, and all the exclusions and limitations that apply.