Trainee Sales Executive - Dunfermline

Date added: Friday, 29 June 2018
Closing date: Friday, 27 July 2018
Regional office: East Scotland
Location: Dunfermline
Job Type: Sales and Marketing
Download: Trainee Sales Executive - click here to download (1)

Job summary/purpose:
• To train you to deliver a first class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey.
• To ensure sales meet or exceed target, and profit is maximised for the business.

Primary responsibilities:
• Take ownership of the development, all aspects of presentation and the entire purchasing process
• Become the reference point for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames
• Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets
• Proactively search for target customers and create appointments. Follow up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey
• Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the ‘after care’ of those customers at defined intervals following their move-in date
• Ensure the health & safety of customers, colleagues and other parties whilst on site in accordance with legal requirements and company policy

Key business relationships:
Internal: Sales Manager, Site and Production Managers, Sales administration, Other Sales Executives, Technical, planning and commercial departments, Marketing department
External: Customers, Chain purchasers, Independent Financial Advisors, Solicitors, Local estate agents, Contractors/Trades, Marketing Agencies

Regional variances to the role:
(This is a floating role and you can be asked to cover any of our developments within the region)
• Sales against target
• Sales excellence: site presentation
• Customer surveys
• Approved solicitor & independent financial advisor usage

Experience, Qualifications, Technical Requirements, Education Required/Preferred:
- High levels of self-management
- Exceptional customer service skills and sales excellence
- Computer Literacy

Full driving licence and the ownership of a car

The role requires regular weekend and bank holiday working

Key Competencies:
- Set clear professional standards
- Be passionate about customers
- Deliver right first time and keep promises
- Be well planned and organised
- Communicate well and collaborate

Internal Applicants – Please inform your Line Manager if you wish to apply for this role