They say buying a home is one of life’s most stressful situations. We certainly don’t want that to be the case at Taylor Wimpey. Our Customer Services teams are excellent communicators who do their very best to make our customers’ journey as thorough, straightforward, accessible and of course enjoyable as possible. They aim to keep our customer at the centre of decisions and co-ordinate the delivery of a quality new home. Our customers are not an afterthought; they are a focal part of the process.
Because we deal directly with customers who are making the biggest purchase of their lives, the expectations of new home purchasers are continually rising. We aim to exceed these high expectations. This objective is driven by each Head of Customer Service in the regional businesses but is a shared task for everyone employed at Taylor Wimpey, particularly for those who are pre and post customer-facing like Sales and Production.
In each Taylor Wimpey business, we have an office based Customer Service team managed by a Customer Support Manager and multiple site based Customer Relations Managers who liaise with our customers directly. We also employ Customer Support Officers who, where possible, work closely with the Customer Relations Managers to resolve any issues, hands on.
To be a successful member of our Customer Services division, good communication skills and a positive attitude are vital. We look for people who are prepared to go above and beyond for any prospective Taylor Wimpey home owner, whilst being able to effectively manage expectations. Our Customer Relations Manager teams have a flexible working pattern to ensure we are available at the convenience of the customer.
Find out more about Taylor Wimpey’s Approach to Customer Service here.