Header 

To all our customers in Scotland,

I want to thank you, on behalf of Taylor Wimpey, for your patience and understanding during this time, and for the feedback and overwhelming support you have given to our teams. We are very grateful. Supporting and protecting our employees, customers, subcontractors, suppliers and communities during the COVID-19 crisis has been, and continues to be, Taylor Wimpey’s first priority.

We were the first homebuilder to stop construction on sites and close sales centres in the wake of the pandemic and the lockdown restrictions. We took this decision for health and safety reasons, and because it was essential to be confident that we could modify our working practices to adhere to strict social distancing and this required time and careful planning. We simply were not, and are not, prepared to compromise on health and safety - ever.  We have continued to adhere to Scottish Government guidance in relation to construction works ceasing, and I am writing to update you of our plans for a phased return to site activity in Scotland in order to play our role in the safe reopening of the Scottish housing market.

From Thursday 28 May 2020, our site management teams will begin to prepare sites for a new method of operating.  Implementing strict social distancing protocols based on the latest Scottish Government and Health Protection Scotland guidelines will allow us to make our preparations for a sensible and well managed, slow but steady and safe return to permitted construction activities.

We have worked with partners, and reviewed guidance issued by the Construction Leadership Forum in Scotland and advice from the Health and Safety Executive to assess each and every aspect of our site activities and address the changes that need to be made in order to fully comply with the restrictions imposed by current social distancing requirements.

Having done so, we are now confident that we have a robust set of detailed protocols and revised guidelines which we believe can operate safely and on a sustainable basis for as long as is necessary. These protocols include a fully revised set of working practices and additional precautionary measures, including modified site operational practices, revised Risk Assessments, Safety Method Statements, COVID-19 inductions and site format. We will start the process of planning for the remobilisation of construction in a controlled and managed way, on sites in Scotland which meet certain criteria including car parking availability and ease of access, from w/c 1 June 2020. This decision is based on current Scottish Government guidance and medical advice and if this was to change, we would conduct a further review.

In order to ensure that the correct behaviours are embedded, upon which a significant element of the restrictions rely, we have planned a managed and gradual site start. The phased nature of our restart is key in order to make the necessary adjustments to site safely and properly and to train our employees, suppliers and subcontractors in the new requirements and ways of working.

We do not plan to reopen sales centres or show homes at this time until we receive the support of the Scottish Government.

We remain open for business online and are here to help our existing customers

During this crisis we have continued to sell homes to new customers and progress purchases. Taylor Wimpey remains very much ‘open for business’ through our website and by telephone, both of which are supported by our dedicated sales executives and regional teams, a core of whom remain contactable and who are on hand to support you.

Existing customers can continue to contact our sales centres and regional businesses by telephone and through our website www.taylorwimpey.co.uk.  We can offer telephone and video appointments to discuss the detail of progressing your purchase and you are also able to request a call back and make an appointment with an independent mortgage advisor if this is helpful to you in progressing your purchase.

I want to end the same way I started this, by thanking you for your support and understanding. We remain committed to you and our teams are on hand to help where we can.

Best regards

Pete Redfern

CEO Taylor Wimpey plc