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Our stakeholders

We aim to build positive relationships with our stakeholders through clear, open and accurate communication and being responsive to their views and concerns. Dialogue with our stakeholders can help us to improve how we work, run a more efficient and effective business and address the social, economic and environmental impacts of our operations.

We engage with stakeholders as part of doing business and during 2016 we also carried out a formal materiality assessment.

Investors

We actively seek and encourage regular engagement with major institutional shareholders and other stakeholders.

We maintain an extremely thorough investor relations programme. Please see our Annual Report and Accounts 2016 for further detail.

Customers

Our UK Customer Journey sets out how we engage with customers throughout the homebuying process and forms the basis of a comprehensive quality management system that also ensures we comply with the Consumer Code for Home Builders.

We measure and monitor customer satisfaction through independent industry surveys. Please see our Sustainability Report 2016 for further detail.

Local communities

We seek to engage with local people and community groups on each and every one of our UK sites throughout the life of the development.

We have a consistent and thorough community engagement process, with a framework in place that provides clear procedures for all of our regional business units. Please see our Sustainability Report 2016 for further detail.

Employees

We strive to engage with our employees and listen to their views. We have a formal annual development review process for all salaried employees and have active employee consultation committee in our regional business units.

We keep UK employees informed about Company news and developments via our employee magazine, regular email newsletters, e-mails and our Company intranet. We undertake regular employee surveys. Please see our Sustainability Report 2016 for further detail.

Suppliers, subcontractors and other business partners

We engage regularly with our suppliers, subcontractors and other business partners.

We have quarterly meetings with all national suppliers in the UK and provide training and support for subcontractors in areas such as health, safety and environment. We work in partnership with suppliers and sub-contractors on improving health and safety, product development and more. We are also working with suppliers as part of our Project 2020 initiative. Please our Sustainability Report 2016 for further detail.

Local government

We aim to work in close partnership with local authorities. Our structured approach to guiding schemes through the planning process ensures it is undertaken effectively and professionally.

Wherever possible, we engage with planners through pre-application discussions. Please see our Sustainability Report 2016 for more information.

UK Government

We maintain a steady dialogue with both the UK Government and other political parties in terms of emerging legislation, policy changes and other relevant areas including sustainability issues.

We also engage with government agencies such as the Environment Agency and the Highways Agency. Please see our Sustainability Report 2016 for further information.

Landowners and land agents

The relationships we have with landowners and agents are vital since land is the 'raw material' for our business.

We aim to work together and build partnerships that benefit everyone involved. Please see our Sustainability Report 2016 for further detail.

Housing associations

We provide affordable (social) housing on a significant proportion of our developments.

We work closely with independent housing organisations that are Registered Providers to ensure that affordable housing is integrated effectively into our developments. Please see our Sustainability Report 2016 for further detail.

Trade associations and industry bodies

Members of our senior management team represent the Company on a wide range of industry and other committees and steering groups.

Our Chief Executive Pete Redfern is on the Board of the HBF (Home Builders Federation) and we work closely with them and a range of other organisations. Please see our Sustainability Report 2016 for more information.

Charities, NGOs and other groups interested in sustainable homes and communities

We work with charities, non-governmental and other organisations on specific projects or at particular developments.

We engage with organisations such as the Wildlife Trust at a corporate level and also on specific developments, and we work closely with and support a national network of homelessness charities. In addition, we sponsor Buckinghamshire University Technical College.

Please see our Sustainability Report 2016 for more information.