Customer journey

On this page, we'll outline the four key appointments that you'll need to attend when you buy a new Taylor Wimpey home, to help your move go as easily as possible.

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Appointment 1: Meet the Site Manager

Your Sales Executive will arrange a time to meet with your Site Manager. This is a chance to raise any construction-related questions, issues or concerns.

Appointment 2: Choices and Options Meeting

This is your opportunity to personalise your new home! You can choose tiles, flooring, kitchens... and many more features and fittings (depending on the build stage). Your Sales Executive will explain which options are available and will then arrange a convenient time for you to visit and make your choices.

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Appointment 3: Familiarisation Visit

Approximately 2 weeks prior to your anticipated legal completion date your Sales Executive will invite you to attend an appointment to familiarise you with your new home.

Appointment 4: Legal Completion

As soon as your solicitor has put legal completion in motion and monies have been received, your Sales Executive will contact you to inform you that the ‘key release’ has taken place. You will be met on site and we will formally handover the keys to your new home, read the utility meters and complete any necessary paperwork.

Courtesy Calls

We then will visit you in your new home at 7 days and 28 days after you move in.


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Your solicitor will give you a copy of the National House Building Council (NHBC) Buildmark Pack when you exchange contracts. Inside you will find your copy of the Buildmark booklet which we strongly recommend you take the time to read. 

The Buildmark cover is valid for 10 years, from the date of legal completion (or date of entry in Scotland). Your insurance certificate, which will be sent separately, will show the date from which your policy commences.

The Buildmark cover has two main parts:

  1. For two years, from the date of legal completion, Taylor Wimpey covers any physical damage or defect to your home caused by faulty workmanship or materials. Please contact us to report these issues.
  2. During years 3 to 10, the NHBC insures you against the full cost (subject to a minimum claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building. Please contact NHBC claims to discuss a claim in years 3 to 10.