Peace of mind right from the moment that you turn the key. We want you to enjoy your new home so we visit you twice after you move in to check how you're getting on. After that, you can rely on our Customer Warranty to help if things go wrong.
First courtesy visit: just moved in
A Taylor Wimpey representative will arrange to come and see you a week after you have moved in. This appointment can be arranged on the day of legal completion. This is just to see how you’ve settled in, and if there are any questions you want to ask.
Second courtesy visit: settled in
A Taylor Wimpey representative will arrange to come and see you after a month. Again, this is just to check how you are settling in. During this visit, the Customer Satisfaction Survey will also be explained to you (as this will be posted to you shortly afterwards).
Essentially, we offer two levels of support: one for emergency situations and one for all other items covered by our warranty.
If you wish to report a problem, please call our Customer Assistance Line. We will firstly go through a simple checking process with you to ensure we solve the problem quickly and with the minimum of fuss.
If it is in an emergency, we will endeavour to respond within two hours. We aim to respond to non-emergencies as soon as possible.
Repair times will depend upon the severity of the problem and the availability of spare parts, but most problems are sorted within 28 days. Please note that any cosmetic defects to your home must be reported within seven days of legal completion.
Your opinion matters
We strive to give our customers the very best in both quality and service. For this reason, you will receive a Customer Satisfaction Survey shortly after legal completion - and we would really love to hear your ideas for ways we can improve any aspect of our customer care programme.
As an existing customer, your views and comments really are invaluable to us as we work to set new standards within every aspect of the home-buying process.