Power and services

Here’s some practical information about the power and the services connected to your new home.

Gas

Within the gas meter cabinet is the cut off valve. If for any reason you require to isolate your gas supply, then you will need access to this cabinet.

Typical Taylor Wimpey street

If you suspect a gas leak:

  • Extinguish all flames
  • Turn off the gas at the meter box
  • Open the doors and windows
  • Contact the Gas Emergency Helpline on 0800 111 999
  • Do not operate electrical appliances or switches
  • Where practical, leave the property
  • Notify the Customer Service team at the earliest opportunity

If your home is outside of the two year Taylor Wimpey warranty, please ensure that you use an engineer who is on the Gas Safe Register. Contact details for the Gas Safe Register are below.

Gas Safe Register
Website www.gassaferegister.co.uk
Email enquiries@gassaferegister.co.uk

Electricity

In the electrical consumer unit all switches (circuit breakers) will be clearly marked to identify the circuit that is operated. If you require access to the meter cabinet you will require a key. 

It should be noted that these circuit breakers are very sensitive and should, for example, a bulb blow, then it may be enough to trip the circuit breaker.

If such a fault should occur then, in the situation with the failed bulb, the bulb should be replaced and the circuit breaker switched back to the on position. If however, it is an appliance that is repeatedly causing the circuit to trip, it is highly likely that the appliance (or its plug) may be faulty. This can easily be checked using alternative appliances in the same power socket.

If repeated disruption of this nature continues with no obvious explanation, you should notify us as soon as possible.

Water

Plumbing problems account for the largest number of service calls for new homeowners, many of which can be prevented through good practice.

Couple inspecting under sinkYou should check for the following regularly:

  • Leaks
  • Loose waste connections under sinks and appliances
  • Shrinkage and settlement to bath and shower sealants

Further measures that should be observed are: 

  • Avoid blocking drains with fatty substances that solidify in pipes or flushing bulky items down the toilet like wipes and nappies

The cut-off mains’ cold water stopcock is designed to isolate the water supply after it enters your house – however, if you need to isolate this supply before it enters your house, then this is done at the stop tap located outside your property (each individual resident should make themselves aware of the position). The water meter is also normally located next to the stop tap.

Small valves are also provided on the supply line adjacent to each toilet cistern and would only be used if the supply to the cistern required isolation.