We know that there are times when something goes wrong and it needs to be fixed as soon as possible. Take a look below at the lists of incidents that we class as an emergency.
Central heating and hot water
Complete failure of the combined central heating/hot water system. Before calling, please check that this has not been caused by local electricity or gas supply problems, or by incorrectly setting your timers or thermostats, or by any shut off device that can be reset by the user (refer to boiler/cylinder instructions for further details).
Complete loss of water supply. Before calling, please check that your water supplier has not turned off the water to carry out repair work in the area.
When a leak cannot be contained and is causing damage, particularly if it is leaking into an electrical fitting.
Please contact your gas supplier on the emergency number 0800 111 999, before calling us. They will be able to isolate the meter and make your home safe.
Total loss of gas
Before calling us, please check that your gas supplier has not turned off the mains to carry out repair work in the area.
Loss of power supply to socket outlets
When there is a total loss throughout the property and it cannot be solved by resetting the master trip switch, or if the loss is partial but there is a potential safety hazard (such as in a communal hallway). Please check that your electricity supplier has not turned off the mains to carry out repair work and that there is no local power failure.
When they are causing a flood or overflowing internally or externally.
When you have no other useable toilet.
Where there is any movement or collapse e.g. to roofs and porches.
Where the door is the only point of access within the property.
Where it can be certain the fault is not caused by batteries.