Care Worker Discount helps Exeter family find their perfect home

Date: Thursday 20 August 2020

TWEX_CareWorker_CaseStudy

A registered nurse and his family are looking forward to moving into their perfect home having been able to make use of our Care Worker Discount.

Humberto de Matos, 36, is buying a new home at our Riverside Walk development in Exeter with his wife Joana, 32, a dentist, and their six-month-old son. Having moved from Porto, Portugal, to a rental property in London, the couple were looking for a more permanent base close to the coast.

Humberto said: “We wanted a house we could simply move into, without doing renovations or worrying about problems that could arise with the house in the near future. Buying new means we have a warranty in place that acts as a peace of mind. The fact that new homes are more energy-efficient is also very important for us.”

The couple chose Riverside Walk after spending time in the sought-after Topsham area of Exeter. They picked the three-bedroom Byford housetype as the perfect space for a family to grow.

Humberto said: “Riverside Walk is as close as you could be from Topsham and just on the margin of the River Exe estuary, which just meant it was perfect for us. The first impression we got was very positive as aesthetically the development just blends into the existing housing. The area is very quiet, with just the river to one side and some parks nearby to take our six-month-old.

“We chose the Byford for two reasons. First was the fact that it has an en-suite in the master bedroom, but second and most important is the fact that the kitchen and living room are linked by a corridor which gives a sense of flow throughout the ground floor. We plan to open that corridor in the future by removing part of the wall separating the kitchen and living room, making it almost like a big open space. We envisioned it as soon as we saw the model home.”

Buying a new home during a pandemic presents a number of challenges, but Humberto and Joana have nothing but praise for the Riverside Walk sales team. They are now looking forward to moving in when their home is ready this autumn.

Humberto said: “The whole process was extremely easy and straightforward. The sales executives Karen and Yvonne made it a pressure-free experience. It’s refreshing to deal with people that are actually there to help the customer by making the experience of buying a house uncomplicated. They were flexible and helped us to work through any problems that arose during the process. 

“We were limited in terms of the options that we could choose as we bought the house in an advanced stage of the building process, but thanks to the sales team we managed to change some features that were already pre-determined and use some of our Care Worker Discount savings to upgrade the house flooring to Amtico. It’s this flexibility and willingness to support the customer that we appreciated, and something that I believe is not easily encountered in other building companies.”