Date: Wednesday 03 November 2010
Keith and Deborah Macleod weren't in the market for a move until they discovered their dream property at Taylor Wimpey's Wester Meadow in Dalkeith and found out that Taylor Wimpey's part-exchange scheme was going to help them move up the propery ladder really easily.
Gas engineer Keith happened to be visiting the Wester Meadow housing development to see a work colleague when he had a chance meeting with sales executive Jacquie McAllister as he explains: " The last thing on my mind when I visited Wester Meadow was buying a new home, but the buyer for our plot had just pulled out and whilst I was visiting a colleague at the site, the sales executive Jacquie encouraged me to have a look round the showhome. I was really impressed with the layout of the house and the quality. With my job I'm, on building sites quite a bit so I could see for myself that this development was really impressive."
Heading home, Keith was keen for Deborah to see the house as they'd realised that a move up from their two bedroom apartment in nearby Dalkeith could be a possibility as Deborah explains: "When Keith came home from the new development he'd been really impressed with what he'd seen and he was keen for me to have a look around and to chat through the figures with Jacquie. When we went back to the development we really didn't think we'd be able to step up to a four bedroom detached house, but using the part-exchange scheme we discovered we really could. It was really exciting!
"The whole process was really quick and smooth. We visited the development on the Sunday and within a few days Taylor Wimpey had arranged for independent valuations to be carried out on our existing property.
"We were more than happy with the offer made by Taylor Wimpey for our existing property so we were able to sign-up to our new home just seven days from when we'd made our first visit to the development. It was so straightforward and hassle free I'd recommend anyone to use the scheme.
"Although the whole buying process happened really quickly, we were still able to choose options for our house to make it feel like home from day one - so I got my dream kitchen and everything I really wanted for the house!
"It's not just about selling houses at Taylor Wimpey, they're keen to make sure that you've really happy and their customer care has been fantastic since the day we moved in. It's felt like home from day on here - we really settled in quickly and we've got a great rapport with the two Johns who run the site."