TW customer service seals the deal for the Deans

Date: Monday 17 September 2012

“We lived next to the development and knew all about it so it made sense to start there. We were looking for a bigger detached property, but there wasn’t anything for us at the time.”

“I was so impressed with the customer service I received from the team at Kings Copse. Even though we couldn’t find the house we wanted at the time, Rachel, the sales consultant, really worked hard for us and it was because of her we returned to the site months later for a second look.

“They had the Mulbury available and we loved it. It had everything we needed in a home. We loved the layout - it has a central staircase and a feeling of space. It was ideal.

“Again Rachel looked after everything for us. I work in financial services and I know how important good customer service is. I can’t recommend her and the Taylor Wimpey team highly enough.” 

“We did put our house on the market, but then we thought about it. We worked out the solicitor fees, stamp duty, estate agents fees and then there’s all the hassle of viewings and the inconvenience of it all, especially when you work. With part exchange we didn’t have to worry about any of that. So we went for it and it went very smoothly - we were very pleased.”

Tina and Terry Dean, Kings Copse residents