During these challenging times, the aftercare we can provide you with may have changed to ensure that we comply with Government guidelines.
Throughout the Covid-19 crisis, our Customer Service teams have continued to work remotely to provide you with support for your new home.
Our teams are working on site across the UK. Take a look at our short video to learn about our safety protocols when we visit your home.
Here's how we're looking after you
We are open on all of our sites across the UK in accordance with strict social distancing protocols, and in line with Government guidance and medical advice. Our Sales Information Centres are open by appointment only.
Within this period, across England and Wales, we will continue to prioritise and attend essential works. We will continue to progress previously booked works and book new work, providing you remain comfortable with us doing so. Unfortunately there may be certain areas which move more slowly than we would like as we are affected by areas outside our direct control. We are working with our contractors however to try and minimise this as much as possible and will keep you fully updated.
In line with current Scottish Government guidance, our tradespeople in Scotland can only attend essential and external works. Our Customer Service teams remain fully committed to making those arrangements for you.
For two years, from the date of legal completion, Taylor Wimpey covers any physical damage or defect to your home caused by faulty workmanship or materials.
During years 3 – 10, the NHBC insures you against the full cost (subject to a minimal claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building. This is part of your Buildmark Warranty and you can find out more by visiting the NHBC website.
Learn about
Visiting our Sales Information Centres safely
Our Sales Information Centres are open by appointment only in England and Scotland. We are open remotely in Wales. Please book an appointment at the development of your choice.
Find out about
Supporting local communities
Many of our employees have undertaken voluntary work and coming together to support those most in need.
Learn about
Our safety procedures on our developments
We are now managing a safe and gradual start back to work in some parts of the country.
