During these challenging times, the aftercare we can provide you with may have changed to ensure that we comply with Government guidelines.
Throughout the Covid-19 crisis, our Customer Service teams have continued to work remotely to provide you with support for your new home.
Our teams are working on site across the UK. Take a look at our short video to learn about our safety protocols when we visit your home.
Here's how we're looking after you
We remain committed to helping you resolve any issues and you can continue to log any issues on our dedicated customer portal, TouchPoint.
For customer service appointments that must be done in person, we will be continuing our use of a customer pre-screening questionnaire to ensure it is safe to work in your home and to give added reassurance to you and our employees. In line with the updated guidance, all contractors and Taylor Wimpey employees working in a customer home will be asked to wear a face covering unless medically exempt. We are committed to ensuring everyone working on, living within and visiting our sites are not only safe but also feel safe. Therefore, if you would like to postpone your in-person customer service appointment with us, then please let us know.
We also have produced a number of step by step helpful videos for common customer questions which can be accessed here.
For two years, from the date of legal completion, Taylor Wimpey covers any physical damage or defect to your home caused by faulty workmanship or materials.
During years 3 – 10, the NHBC insures you against the full cost (subject to a minimal claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building. This is part of your Buildmark Warranty and you can find out more by visiting the NHBC website.
Learn about
Visiting our Sales Information Centres safely
Our Sales Information Centres are open by appointment only in England and Scotland. We are open remotely in Wales. Please book an appointment at the development of your choice.
Find out about
Supporting local communities
Many of our employees have undertaken voluntary work and coming together to support those most in need.
Learn about
Our safety procedures on our developments
We are now managing a safe and gradual start back to work in some parts of the country.
