Throughout the Covid-19 crisis, our Customer Service teams have continued to work remotely to provide you with support for your new home.
Our teams are working on site across the UK. Take a look at our short video to learn about our safety protocols when we visit your home.
Here's how we're looking after you
We are open on all of our sites across the UK in accordance with strict social distancing protocols, and in line with Government guidance and medical advice. Our Sales Information Centres are open by appointment only, except for in Wales during Tier 4 restrictions.
We want to reassure you of our commitment to you and your home as a Taylor Wimpey customer.The Government have confirmed that within the new restrictions, tradespeople can continue to visit homes. We have strict protocols in place to keep you and our staff safe, which we continually monitor and review and are Covid-secure. These measures, including a step by step video, can be found just above.
Within this period we will continue to prioritise and attend emergency and essential works. We will continue to progress previously booked works and book new work, providing you remain comfortable with us doing so. Unfortunately there may be certain areas which move more slowly than we would like as we are affected by areas outside our direct control. We are working with our contractors however to try and minimise this as much as possible and will keep you fully updated.
For two years, from the date of legal completion, Taylor Wimpey covers any physical damage or defect to your home caused by faulty workmanship or materials.
During years 3 – 10, the NHBC insures you against the full cost (subject to a minimal claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building. This is part of your Buildmark Warranty and you can find out more by visiting the NHBC website.Learn more