Throughout the Covid-19 crisis, our Customer Service teams have continued to work remotely to provide you with support for your new home.
Our teams are working on site across the UK.
Here's how we're looking after you
We are open on all of our sites across the UK in accordance with strict social distancing protocols, and in line with Government guidance and medical advice. Our Sales Information Centres are open by appointment only, except for in Wales during the firebreak.
Home emergencies
In any instances of local lockdown, we will prioritise home emergencies and continue to carry out external works under our new construction protocols and guidelines.
Online support
Whilst we work through the backlog of issues built up during lockdown, we are providing online support where it is appropriate. This will enable you to resolve issues should you wish to avoid any delay.
For two years, from the date of legal completion, Taylor Wimpey covers any physical damage or defect to your home caused by faulty workmanship or materials.
During years 3 – 10, the NHBC insures you against the full cost (subject to a minimal claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building. This is part of your Buildmark Warranty and you can find out more by visiting the NHBC website.
Learn more
Learn about
Visiting our Sales Information Centres safely
Our Sales Information Centres are open by appointment only in England and Scotland. We are open remotely in Wales. Please book an appointment at the development of your choice.
Find out about
Supporting local communities
Many of our employees have undertaken voluntary work and coming together to support those most in need.
Learn about
Our safety procedures on our developments
We are now managing a safe and gradual start back to work in some parts of the country.
