To all our customers,
Thank you for your continued patience, understanding and support during this challenging time.
From Monday 29 June 2020, we are reopening our sales centres and show homes in a careful, safe and responsible manner, offering you an individual and personalised service.
You may well have heard that Taylor Wimpey was the first of the major homebuilders to close our construction sites and our sales areas to ensure that we were able to protect our people and our customers. Health and safety is always, and will remain, our overarching priority. We will only ever work in a manner that respects the safety of our employees, our customers, our partners and wider communities, and our approach to reopening has depended entirely on this.
We understand how important your home is to you and know you may want to visit our show homes and developments and sometimes there is no substitute for talking to someone in person.
With the change in Scottish Government guidance and our new protocols in place, from now you can book an individual and personal appointment to visit our sales offices. Appointments are available from 10.30am on Monday 29 June 2020.
Your health and safety and that of our employees is our priority so, at this time, we will be opening for pre-booked appointments only initially and appointments will be timed to protect your safety, with a maximum of two customers from the same household permitted in our sales areas at any time.
Appointments must be booked in advance on our website or by phone, and the duration and focus of these appointments will be tailored to suit you. Please take a moment to view our video on how to visit us safely - www.taylorwimpey.co.uk/coronavirus/how-to-visit-us-safely.
We have also found new ways of working that have helped us to stay open remotely because we wanted to be here for you. The feedback we have received about these new ways of working has been really valuable and we want to continue to hear from you about how we can make ourselves more accessible on a more permanent basis. We will be in touch with you again about this in the weeks ahead.
Please be assured that while every customer is important to us, our initial focus will be to support customers on the matters that relate to the purchase of your home that cannot be carried out remotely.
We want to make things easier for you
We will continue to keep you connected on the progress of your new home through our customer portal, Touchpoint, which lets you keep up to date with build progress, select options to personalise your home and to raise any questions you may have, at your convenience. You are also able to request a call back and make an appointment with an independent financial advisor.
We look forward to, and will be asking for, your feedback on how we can better help and support you during this time, including the possibility of extending our opening hours so that we can support our customers better at times that suit them.
Finally, thank you once again for your continued support and understanding, and for the trust you have placed in us. We won’t let you down.
CEO Taylor Wimpey plc