Following confirmation from the Government this week that most COVID-19 restrictions will be lifted in England as of Thursday 27 January, I wanted to take the opportunity to write to you to set out some changes you may see on our sites and sales offices and in our customer service visits in England as a result. Whilst this only applies to regional businesses and sites in England from this time, in line with Government guidance, we will continue to monitor any changes announced for Scotland and Wales in the coming weeks and update accordingly.
As we have done throughout the pandemic, we remain committed to ensuring everyone working on and visiting our sites is not only safe but also feels comfortable. Key to this is respecting and supporting the personal choice of customers, subcontractors and employees who may wish to take additional precautions, including those who wish to continue adopting social distancing practices.
We will maintain our appointment model to provide a personalised and dedicated customer experience.
At Taylor Wimpey we have an appointment model to provide a personalised and dedicated customer experience. Appointments to visit a sales centre or show home can continue to be booked on our website here. We continue to use and provide hand sanitiser and have additional cleaning protocols in sales offices and on our sites.
In order to offer additional reassurance, perspex screens will remain installed in our sales centres. Face coverings will also be available, although can be worn at your discretion.
The lifting of restrictions means we can again carry out home demonstrations and meet the Site Manager appointments in person.
Customers living in a Taylor Wimpey home
We will apply the same careful approach we have on our sites to customer service work being carried out in customers’ homes.
For now, we will continue to carry out a pre-screening questionnaire in advance of appointments to ensure all parties feel safe and reassured. While face coverings are not mandatory, we are committed to ensuring everyone working on our sites feels safe and we will respect the personal choice of individuals who may wish to continue adopting these practices. We will continue to supply face coverings if either you, or the person carrying out the work, requests it.
Thank you for your support
We will continue to monitor Government guidance and that of the Health and Safety Executive to ensure our own procedures reflect the latest advice. I want to thank you again for your support and understanding as we adjust again to a changed way of working.
Please do not hesitate to contact your local team if you have any questions or feedback.