Covid 19 hub
We're still available during the

Tier 4 restrictions in Wales

As non-essential retail, our Sales Information Centres will close but our show homes are open for pre-booked appointments. Sales Executives and Customer Service team are still available for you to speak to during this time. 

Mother and children with laptop smiling on bed

Our Sales Information Centres will be closed during the lockdown in Wales but our show homes are open for pre-booked appointments

On Saturday 19th December 2020, Government announced the introduction of Tier 4 restrictions, which means that non-essential retail must be closed. In Wales, our Sales Information Centres are classed as non-essential retail and they will therefore be closed until at least 29th January 2021. We will review the closure at this point. In line with Government guidelines, our construction sites will continue building as planned.

We're here to help you remotely

Throughout the pandemic, our team have been available for you to speak to either online or over the phone. During Tier 4 restrictions in Wales, you can still request a remote appointment, request a callback, email our teams or reserve a home. Visit the development of your choice for contact details.

Taylor Wimpey Sales Executive on the phone

We're with you every step of the way

During Tier 4 restrictions in Wales, our construction sites will remain open, so we will continue to build your new home as planned as far as possible.

If there are any unforeseen delays due to disruptions with the supply chain, your Sales Executive will be in touch to update you. 

And in the meantime, if there is anything you need help with, don't hesitate to get in touch. 

Male customer using phone

You can still get in touch with our team

During Tier 4 restrictions in Wales, our Customer Service team continue to work remotely to provide you with emergency support for your new home. We will prioritise home emergencies and continue to carry out external works under our new construction protocols and guidelines.

Woman checking quality