Find your home
Covid 19 hub
We're still available during the
Tier 4 restrictions in Wales
As non-essential retail, our Sales Information Centres will close but our show homes are open for pre-booked appointments. Sales Executives and Customer Service team are still available for you to speak to during this time.
Our Sales Information Centres will be closed during the lockdown in Wales but our show homes are open for pre-booked appointments
On Saturday 19th December 2020, Government announced the introduction of Tier 4 restrictions, which means that non-essential retail must be closed. In Wales, our Sales Information Centres are classed as non-essential retail and they will therefore be closed until at least 29th January 2021. We will review the closure at this point. In line with Government guidelines, our construction sites will continue building as planned.
During Tier 4 restrictions in Wales, our team will still be available for you to speak to remotely.
Buying a home?
We're here to help you remotely
Throughout the pandemic, our team have been available for you to speak to either online or over the phone. During Tier 4 restrictions in Wales, you can still request a remote appointment, request a callback, email our teams or reserve a home. Visit the development of your choice for contact details.
Learn how to buy a home online
Reserved a home?
We're with you every step of the way
During Tier 4 restrictions in Wales, our construction sites will remain open, so we will continue to build your new home as planned as far as possible.
If there are any unforeseen delays due to disruptions with the supply chain, your Sales Executive will be in touch to update you.
And in the meantime, if there is anything you need help with, don't hesitate to get in touch.
Don't forget, you can follow the progress of your home or log any aftercare items using Touchpoint, our online portal.
Learn about Touchpoint
Already moved in?
You can still get in touch with our team
During Tier 4 restrictions in Wales, our Customer Service team continue to work remotely to provide you with emergency support for your new home. We will prioritise home emergencies and continue to carry out external works under our new construction protocols and guidelines.
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Visiting our Sales Information Centres safely
Our Sales Information Centres are open by appointment only in England and Scotland. We are open remotely in Wales. Please book an appointment at the development of your choice.
Our safety procedures on our developments
We are now managing a safe and gradual start back to work in some parts of the country.
Find out about
Supporting local communities
Many of our employees have undertaken voluntary work and coming together to support those most in need.
Covid 19 hub
Buying a home in Wales during the Welsh lockdown