Experiencing a sudden and uncontainable water leak can be a real concern for any home owner. Reassuringly, there's a quick way to isolate your water supply before seeking further assistance.
Here's some of the tell tail signs that you're experiencing a water leak
When experiencing an uncontainable water leak, it's important to act quickly. At a glance, are you experiencing any of these signs?
Visible water marks?
You will notice water marks appearing in areas that you wouldn't expect to see water.
Loss of water pressure?
You may have experienced a loss of water pressure from taps throughout your home.
You may have noticed that one or more of your circuit breakers have tripped.
If these sound familiar, just follow the steps below...
Our troubleshooting guide is easy to follow, but if you're unsure, always consult a qualified professional.
Identify the mains water stopcock
To isolate water into the property, identify the mains water stop cock. This can be found under the kitchen sink. It is light blue in colour and should be labelled as ‘the Stop cock’. It is also between the pipework and the blue Alcophine Pipe which brings in water into the property.
Rotate the handle anti-clockwise
Once identified, turn the handle under the sink anti- clockwise until closed.
Your water is now isolated
Water is now isolated into the property. If you need to turn the water back on, repeat the process turning the handle clockwise.
Urgently seek further assistance
Please remember, should you need to turn the water off throughout the house due to a non-containable leak, this would normally mean a plumber needs to attend as a matter of urgency.
See how it's done
Isolating the mains water supply
Watch one of our team isolate the mains water to supply to your property. You'll be able to do this at home, without the need for a visit from one of our team.