Investors

Key performance indicators

Our key performance indicators are focused on driving value where it matters and for all of our stakeholders.

Development

Land             

 2025 2024

Change

Land cost as % of average selling price on approvals 16.9% 17.0% (0.1)ppt
Landbank years c.7.2 c.7.8 (7.7)%
% of completions from strategically sourced land 39% 40% (1.0)ppt

Operational excellence

 2025 2024Change
Construction Quality Review (average score / 6) 4.96 4.93 0.6%
Average reportable items per inspection 0.17 0.18  (0.01) 
Health and Safety Annual Injury Incidence Rate (per 100,000 employees and contractors) rolling 12 months
 200 212 (5.7)%
Employee engagement (annual survey) 92% 93% (1.0)ppt

Sustainability

 2025 2024Change
Customer satisfaction score* 4.24-  - 
Reduction in operational carbon emissions intensity against our 2019 baseline               
 44% 21% 23.0ppt

 

Capital allocation

The focus on our key performance indicators enables the business to be in a strong operational and financial position to create and return value to shareholders in line with our capital allocation priorities. 

 


* No prior year data as this is the first year we are reporting our customer satisfaction score under the revised methodology. The score for 2025 includes customers who legally completed between 1 October 2024 and 30 September 2025 for the 8-week survey and customers who legally completed between 1 February 2024 and 31 January 2025 for the 9-month survey. An aggregate score of 4.15 will be the measure of five-star builder status as at March 2026, which is the cut-off date for determining the star status for the following 12 months.