Our approach to quality
This section explains the Taylor Wimpey standards expected prior, during and after construction.
Settling into your home
A new home is an individually-built hand-crafted product. Read more about settling into your home.
Your warranty
Your home comes complete with a warranty which lasts for ten years from the date of legal completion.
Troubleshooting
We've created several handy troubleshooting guides for the most common aftercare items that you may experience in your home.
FAQs
We've got a wealth of helpful frequently asked questions for you to read through.
Your feedback
Listening to the views of our customers helps us continually improve our service.
Throughout the Covid-19 crisis, our Customer Service teams have continued to work remotely to provide you with support for your new home.
Our teams are working on site across the UK. Take a look at our short video to learn about our safety protocols when we visit your home.
Learn more
Trending Topics
Take a look at the latest trends when caring for your new home.
Adjusting kitchen furniture Caring for your gardenOur customer service continues long after you've moved in. That's where the 'Aftercare' tab comes in. It provides you with the contact details of your Customer Relations Manager, FAQs and user guides. You can also log and track the status of any aftercare items.
Find out more
Our high standard of care only continues after you move in
We're so confident in our service that we welcome Trustpilot reviews from all customers.
A lot of water goes into the build of a new home (traditional or timber) and it has also been open to the weather elements during the build process. This can lead to cosmetic cracks within your home, also known as 'shrinkage'.
This expert guide takes you though how shrinkage occurs and what to do to keep your home looking its best.
Reducing shrinkage
Here's some of the most common sections.
Support
Settling in
Some useful hints and tips to help you settle into your new home.
Support
Troubleshooting
Answer some of the most common queries through our FAQs section.
Support
Contact us
If you need to speak to someone, this is the section for you.
