Frequently asked questions
Living & sleeping areas
Here you can find answers to some of the most common questions asked by customers.

A Pole Mark is a line that may be visible on a newly installed carpet, about 1ft/30 cms in from a wall. This results from the carpet being tightly wrapped around a tube for shipping and it isn’t a seam or a defect. The line will naturally disappear over time and through vacuuming.
All carpets are subject to flattening in varying degrees. Flattening is not a fault and is a normal reaction to localised traffic. Whilst it can also
be caused by heavy furniture, it isn’t detrimental to the wear of the carpet. Frequent vacuuming will help to alleviate flattening. Furniture can also be moved and re-positioned on a regular basis to allow even wear.
