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New Homes Quality Code and Ombudsman Service

The New Homes Quality Code (NHQC) was introduced in 2022 and replaces the Consumer Code for all homes reserved after 1st November 2022. The code is here to support you through your homebuying journey.

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New Homes Quality Code?

We believe in making the home buying process fair and transparent. An important part of the process is the New Homes Quality Code (NHQC), which is in place to support homebuyers.

The NHQC is designed to help you understand what levels of service you should expect from us, to feel fully informed about your purchase and to know your consumer rights, before and after you move in.

In the unlikely event that problems arise, the NHQC also provides the option to refer complaints to an independent New Homes Ombudsman Service.

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How does the NHQC protect me?

By signing up to the NHQC we commit to:

  • Effective customer service training
  • Clear and truthful advertising and marketing materials
  • Sufficient pre-purchase information to help you make an informed decision about your purchase
  • Contact details for the Home Builder and other relevant bodies
  • Home Warranty information
  • Contract information including termination rights
  • Timing of construction, completion and handover
  • After-sales service complaints process
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