We believe in recognising our people for doing a great job, so if you've had a great experience and would like to tell us why then please contact your local office here. We'll then be in touch with further details on how to share the details of your experience.
Taylor Wimpey is committed to providing homes and service to the highest standard. We work hard to resolve the issues our customers bring to our attention but we know that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to resolve your issue in a fair and transparent way.
We’ll investigate all complaints competently, diligently and impartially and every complaint will be assessed fairly, consistently and promptly, taking into account all relevant factors to ensure a fair outcome.
If you’ve reserved but are yet to complete the purchase of your home and you’re dissatisfied with the service we’ve provided, please raise your concerns with your Sales Executive at the Sales Information Centre.
If you’ve already moved into your home and are dissatisfied, please contact your appointed Customer Relations Manager or your local Customer Service team as they’re best placed to address your concerns once you’re settled in.
If you’re dissatisfied with either our final response, or with any delay in providing our final response you may be able to ask the Consumer Code or your home warranty provider for an independent review.
They offer a resolution service to help where the complaint is relating to the marketing and selling of homes or a failure to build your home to meet the warranty standards.
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Settling in
Some useful hints and tips to help you settle into your new home.
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Our approach to quality
This section explains more about the Taylor Wimpey standards expected prior, during and after construction.
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Troubleshooting
Answer some of the most common queries through our FAQs section.
