We believe in recognising our people for doing a great job, so if you've had a great experience and would like to tell us why then please contact your local office here. We'll then be in touch with further details on how to share the details of your experience.
Taylor Wimpey is committed to providing homes and service to the highest standard. We work hard to resolve the issues our customers bring to our attention but we know that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to resolve your issue in a fair and transparent way.
We’ll investigate all complaints competently, diligently and impartially and every complaint will be assessed fairly, consistently and promptly, taking into account all relevant factors to ensure a fair outcome.
If you’ve reserved but are yet to complete the purchase of your home and you’re dissatisfied with the service we’ve provided, please raise your concerns with your Sales Executive at the Sales Information Centre.
If you’ve already moved into your home and are dissatisfied, please contact your appointed Customer Relations Manager or your local Customer Service team as they’re best placed to address your concerns once you’re settled in.
The Head of Customer Service has overall responsibility for ensuring our customers receive the highest levels of care and will ensure that your dissatisfaction is handled by the most appropriate person in the regional office.
Your complaint will be acknowledged within 24 hours (except at the weekend) and the appropriate team will review how your complaint has been resolved and a response will be provided within one week. Contact Details
If you’re dissatisfied with either our final response, or with any delay in providing our final response you may be able to ask the Consumer Code or your home warranty provider for an independent review.
They offer a resolution service to help where the complaint is relating to the marketing and selling of homes or a failure to build your home to meet the warranty standards.