Above and beyond
We’re proud of our attention to detail so, once NHBC and our site managers have signed off on your home, we add another quality check to make sure everything’s working as it should be. Our specially trained Customer Relations Managers conduct a full assessment of each property from the buyer’s perspective; even filling baths, running washing machines and lying on floors to check ceilings.
Consistent team
From the time you reserve your new home to well after you’ve moved in, you can trust us to do what’s right. That’s why your Customer Relations Manager, who is also responsible for helping you settle in, carries out the inspection personally. They know what good looks like to customers, and are focused on handing over a property they’re proud of.
Help is on hand
Our personal care carries on once you’ve moved in. We’ll pop over to take a look and, if there’s something that needs our attention, we’ll arrange for our tradespeople to come back to your home or ask one of our dedicated on-site Customer Support Operatives to remedy any smaller issues.
Satisfaction guaranteed
For two years, from the date of legal completion, Taylor Wimpey will cover any physical damage or defect caused by faulty workmanship or materials. During years 3-10 of your Buildmark warranty the NHBC insures you against the full cost (subject to a minimum claim value) of putting right any physical damage to your home caused by a structural defect in any one of the specified parts of the building.
Support
Settling in
Some useful hints and tips to help you settle into your new home.
Support
Contact us
If you need to speak to someone, this is the section for you.
Support
Troubleshooting
Answer some of the most common queries through our FAQs section.
