buying with us

Our quality assurance

We’re proud to have retained the HBF 5* award for customer satisfaction.

Whitford and Gosfords at Half Penny Meadows

A quality new home that you can be proud of

Buying a home is one of the most important decisions you are ever likely to make. We do all we can to make the buying process as simple as possible and to provide you with a quality new home that you can be proud of.

Awarded five stars for quality

From the first time you enquire about a development, tour a show home, or select your new home and add personal touches, you’ll notice our attention to detail. We’re delighted to have maintained a 5 star rating for customer satisfaction by the Home Builders Federation, which means 90% of customers would recommend us to a friend.*

Our build quality is industry leading

We’re proud to have the highest average NHBC Construction Quality Review score of any major housebuilder in the country for the second year in a row.* Construction Quality Reviews (CQR) are independent site-based reviews of the construction quality of new build homes, carried out by an NHBC construction quality specialist at 38 different stages of build.

Our team also carries out detailed quality checks on each and every one of our homes to ensure your new home is exactly as you expect from the moment you walk through the door.

What’s more, 62 of our site managers received NHBC Pride in the Job Quality Awards in 2022, recognising their commitment to building homes of the highest quality.

*As measured by the Construction Quality Review Score from the NHBC in 2021

Meet the team

This is your chance to meet the team and is a key part of your house-buying journey. It’s your opportunity to ask questions about your home and visit your new home to see how it’s coming along. We want you to feel reassured that Taylor Wimpey is building your home to the best quality.

Home Quality Inspection

Taylor Wimpey quality checks homes by conducting a Home Quality Inspection (HQI). Our teams carry out hundreds of detailed quality checks to help ensure your new home is exactly as you expect, from the moment you walk through the door.

We're here for you

Whatever support you need, we’re here for you. From the time you reserve your new home to well after you’ve moved in, you can trust us to do what’s right, not what’s easy.
You’ll be able to meet your Site Manager and our team will then keep in touch with you throughout the build.

A chance to explore

Before we hand over the keys, our team carries out hundreds of detailed quality checks on each home to help ensure everything is exactly as you expect from the moment you walk through the door.

When we’re happy that we've built a home that we can be proud of, we’ll invite you over to see it for yourself. Your Customer Relations Manager will give you a tour and show you how everything works. This is your chance to have a good look round ahead of your moving date.

After you've moved in

Once you’re settled in, our Customer Service team will call to check on your new home with you. We also have skilled tradespeople on site so you can have confidence that in the unlikely event there are any aftercare items with your new home, we'll be there to fix them fast.

We have award winning teams

The NHBC Pride in the Job awards recognise Site Managers from across the country who are demonstrating excellence in housebuilding and who put quality at the centre of their work. In 2021, 72 of our Site Managers were recognised for their commitment to building high quality homes for our customers.

And relax, with our 2-year warranty

Our personal care carries on once you’ve moved in, with our home after care and the peace of mind that comes with our comprehensive initial 2-year warranty. You'll also get a 10-year structural warranty too.

*data from Home Builders Federation 8-week customer satisfaction survey.

** As measured by the Construction Quality Review Score from the NHBC.