Learn more about the

Consumer Code for Home Builders

The Consumer Code for Home Builders is here to support you throughout your homebuying journey.

Male customer in his new dining room

What is the Consumer Code?

We believe in making the home buying process fair and transparent. An important part of the process is the Consumer Code, which is in place to support homebuyers.

The Consumer Code is designed to help you understand what levels of service you should expect from us, to feel fully informed about your purchase and to know your consumer rights, before and after you move in. 

Charlotte Grove, Cambourne - street scene
In the unlikely event that problems arise, a speedy, free dispute resolution scheme is available to deal with complaints about breaches of the Code.

How does the Consumer Code protect me?

By signing up to the Consumer Code we commit to:

  • Effective customer service training
  • Clear and truthful advertising and marketing materials
  • Sufficient pre-purchase information to help you make an informed decision about your purchase
  • Contact details for the Home Builder and other relevant bodies
  • Home Warranty information
  • Contract information including termination rights
  • Timing of construction, completion and handover
  • After-sales service complaints process
Couple in new Taylor Wimpey home lounge