We plan, design, and build our homes and developments to enable our customers to enjoy a good quality of life, adopt sustainable living habits, and feel part of a community. We invest in improving our customer service and work with partners to deliver quality homes and quality places that enhance nature.
Our approach includes:
of homes included photovoltaic panels
of completions in the UK are designated as affordable
out of 5 in the HBF customer service survey
contributed to communities through planning obligations
We build new homes that are energy-efficient, and can reduce running costs for customers*. Our latest specification includes enhanced fabric standards, further energy-efficiency measures and low carbon technologies, including triple glazing, wastewater heat recovery systems, high efficiency boilers, thermally enhanced lintels and photovoltaic (PV) panels. We are also increasingly fitting Air Source Heat Pumps to our homes ahead of the implementation of the new Future Homes Standards in England
We aim to lead the industry in quality standards, investing in upskilling our teams and strengthening our policies and processes. We make quality inspections throughout the build process and the National House Building Council (NHBC) carries out an independent Construction Quality Review (CQR) for each site twice a year and a pre-handover inspection of each completed home.
In 2025, we continued to lead the volume housebuilders, scoring 4.96 out of 6 in the NHBC Construction Quality Review.
We want every customer to receive a great service and clear communication during the sales process and once they have moved into their new home. If issues arise we aim to resolve them promptly. Our training and skills programmes help us to equip employees to deliver great service and we track customer satisfaction metrics to identify where we are performing well and how we can improve.
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At Taylor Wimpey, placemaking is about more than building homes. It’s about creating places where people feel comfortable, connected and proud to live. We aim to create sustainable, connected neighbourhoods for our customers that integrate well into surrounding communities.
Our Placemaking Charter guides our approach and is based around five key principles:
We believe that places designed with nature are better for our customers and biodiversity, and this is one of the key principles in our Placemaking Charter. We aim to understand the ecological context of each site, to protect and enhance existing habitats and create new ones, and to design sites which enable residents to support and interact with nature on a daily basis.
Our developments bring a range of benefits to local communities, from new homes and jobs to new local infrastructure and facilities. Our Social Value Toolkit helps our teams to assess and communicate social impacts to Local Planning Authorities and local communities during the planning process.
The Toolkit assesses social value generated during construction and when a development is complete, under three key headings:
Sustainability
Environmental impact
We support a more sustainable future for our customers, colleagues, and communities by reducing and mitigating environmental impacts from our business operations, our homes, and our supply chain.
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Sustainability
Supply chain partners
We engage our suppliers and subcontractors to contribute towards growth, innovation, cost efficiency, and sustainability, to support our delivery of quality homes and places.
Sustainability
Net zero transition plan
Our Net Zero Transition Plan outlines our key steps to reach net zero emissions in our operations by 2035 and across our value chain by 2045.
Sustainability
Our people
We aim to be recognised as an employer of choice within our sector and beyond, by fostering inclusive workplaces, and empowering and enabling our people to be the best they can be.
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Sustainability
Responsible and resilient business
We are a responsible business, guided by our values. We put in place robust policies and governance processes and engage with our stakeholders to help us deliver quality homes and places in a safe and responsible way.
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Sustainability
Sustainability Summary 2025
Our Sustainability Summary provides an update on our sustainability framework, targets, activities and policies.
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