Placemaking is about creating communities that are socially, environmentally and economically sustainable.
Placemaking Charter
During 2024, we have been developing our Placemaking Charter, a new framework to further embed strong placemaking standards across our business. The Charter is based around five key principles:
Connected communities
Places where life happens
Attractive and welcoming places
Safe places
Places designed with Nature
For each of the five principles, we are developing detailed design and delivery proof points enabling us to more easily assess whether every scheme is meeting our standards. A year-long programme of training and upskilling for our teams will be rolled out in 2025.
The Charter reflects best practice such as Building for a Healthy Life and is aligned with the National Design Guide and National Model Design Code. It is supported by detailed guidance such as our Approach to Placemaking and Guide to Green Infrastructure.
Roles and responsibilities
Our Director of Design and Group Urban Designer work with our teams on placemaking. Both have qualifications in architecture and urban design. They review the design of every new scheme at least once and provide feedback on any improvements needed. Going forward, schemes will be reviewed and scored against our Placemaking Charter.
We have a Design Lead in each regional business and strategic land team to champion good design at the regional level.
Embedding our approach
Engage and train
Design teams complete our Design Academy training on the core principles of urban design and sustainable communities. The 14 online modules cover: Good design, Our design process, Site appraisal, Design Concept, Appraising Character, Creating Character, Integration and Structure, Street Hierarchy, Designing Blocks, Key Buildings and Spaces, Frontages, Public Realm, Green Infrastructure, Car Parking. We will develop training on our Placemaking Charter.
We run regular design surgeries, workshops and masterclasses to build competencies in our teams. Our design conferences bring our teams together to hear from external experts on placemaking and urban design topics.
Our Placemaking Compendium, includes practical advice and case study examples to help implement our standards. Modules include plotting, parking, streets, detailing and perimeter block structure.
Self-assess
Each new development must go through our placemaking self-assessment. This uses a traffic light system to help teams identify if improvements need to be made to align with Building for a Healthy Life.
Review and improve
Our Group Design team has a monthly call with every business unit and conducts an in-process design review for all schemes to identify potential placemaking improvements at an early stage. Most schemes are reviewed more than once.
The proposed layout and design for all new developments must be signed off by our Director of Design (a qualified architect and urban designer) before it can proceed to planning application.
Once planning permission has been obtained, any proposed design changes must be reviewed and signed off by a member of the regional management team. Any significant changes must be signed off by the relevant Group director.
We conduct post-occupancy research to understand customer views on our design and placemaking approach and make improvements. In 2024, we have been reviewing the performance of our standard house type range and identifying where design changes or additional house types may be needed to reflect customer feedback.
Recognise
Our annual Placemaking Competition recognises best practice in design and layout.
External partnerships
We work with many organisations on placemaking to share our views and learn from the expertise of others. In 2024, organisations we engaged with included the Academy of Urbanism, BOB-MK (a design network for Berkshire, Oxfordshire, Buckinghamshire and Milton Keynes), Design for Homes, Home Builders Federation, Homes England, Department for Levelling Up, Housing and Communities, Royal Institute of British Architects, Royal Town Planning Institute and the Urban Design Group. Our Design Director chairs the Place and Nature workstream for the Future Homes Hub.
Recognising sustainable design in our placemaking competition
We celebrate good design and placemaking through our annual internal competition. This raises the profile of design around the business and recognises teams for applying good practice. We had entries from 20 business units and our strategic land teams in 2024, which were judged by our design leads and members of our GMT, with heads of functions reviewing entries in relevant categories. Environmental impacts of schemes are one of the criteria considered.
A key focus for the competition in 2024 was excellence in stakeholder engagement, with criteria relating to engagement with local communities and local planning authorities, delivery to customers and long term management and maintenance.