Complaints procedure

How to let us know if you are dissatisfied

We understand that on occasion we may not fully meet your expectations. If you have a concern or are dissatisfied with us, we will do our best to resolve the situation in a fair and transparent way.

At Taylor Wimpey we will listen to your concerns, we will consider how you would like us to resolve your complaint, and we will work with you to make sure you are satisfied with how your complaint is handled.

If you know which Taylor Wimpey local office built your home, you can contact Customer Services at the relevant local office. 

If you don't know which local office built your home, you can use our postcode search on the Get in Touch page to find the local office nearest your home.


What can I expect?

Taylor Wimpey

Your complaint will be referred to the appropriate management team at the regional office and will be acknowledged within 24 hours, or on the following working day should you contact us after 3pm on a Friday.

We will then respond within one week to advise you of the steps we are taking. We aim to resolve all complaints at this stage however should this not be possible we will keep you informed on a weekly basis.

We will always do our best to deal with our customers in a fair and reasonable manner. If, however, after going through the steps outlined above, you are still unhappy with our response, you may wish to consult the Consumer Code (www.consumercode.co.uk) or your home warranty provider.