Sustainability Report 2019
By integrating sustainability into the way we work, we can create a stronger business for the long term and generate more value for our customers, communities, employees, shareholders and suppliers.
Our Sustainability Report explains out progress on the most important social, environmental and ethical issues for our business and our stakeholders.
Download our Sustainability Report 2019
cut in our direct CO2 emissions intensity since 2013
of homes were designated affordable
Construction Quality Review score
of our workforce are in entry level roles
Annual Injury Incidence Rate
Completions from strategically sourced land
(per 100,000 employees and contractors)
“During 2020, we will roll out a new environmental strategy which will formalise work already underway and commit to ambitious new targets in key areas. This will include developing a science-based carbon reduction target.”
Read our Chief Executive's letter
We engage directly with customers at our developments and monitor their views through focus groups, satisfaction surveys and post-occupancy research.
We engage with local communities at every site, from planning and throughout construction, including through meetings, exhibitions, workshops, newsletters, information boards, social media and our website.
We engage with our employees and seek their views through a range of formal and informal channels, including meetings, appraisals, regular employee surveys, and our national and regional employee forums.
We engage with investors on sustainability issues through meetings, our reporting and by participating in benchmarks and disclosure initiatives.
We engage with our suppliers on a wide range of sustainability initiatives through meetings, workshops and our membership of the Supply Chain Sustainability School (SCSS).
We engage with local authorities and parish councils and councillors and participate in the development of strategic frameworks, Local Plans and Neighbourhood Plans.
We interact with the Ministry of Housing, Communities & Local Government, Homes England, the Department for the Environment, Food & Rural Affairs, the Scottish and Welsh Governments, and other institutions to understand their priorities and share our views. We engage directly and through trade associations such as the Home Builders Federation.
NGOs / society
NGOs (non-governmental organisations), academia and expert organisations provide insights into sustainability issues and trends. Examples of engagement in 2019 include: our membership of Business in the Community; our materiality process; and engagement with community groups and nature organisations at the local level such as Butterfly Conservation.
Our Materiality Assessment
Our materiality assessment helps us to identify and focus on the sustainability issues and impacts that matter most to our business and our stakeholders, including customers, investors, our people and regulators.
We updated our assessment in early 2020.
Read more on our Materiality Assessment
Our material issues
Building sustainable communities
Managing land, planning and engagement
A great service for customers
A safe place to work
Cutting our environmental footprint
Partnering with charities
Governance and management
The UN Sustainable Development goals
Chief Executive's letter
Our material issues
Other downloads and links
Gender Pay Gap report
2019 sustainability review