Sustainability in review 2020

Emerging stronger for all stakeholders

As a responsible business, we want to play our part in creating a sustainable future for everyone. We focus on the sustainability issues that are most material for our business and where we can have a positive impact.

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We have set ambitious quantitative targets to help drive progress in each of our priority areas, up to 2030...

Climate change

Achieve our science-based carbon reduction target:
– Reduce operational carbon emissions intensity by 36% by 2025 from a 2019 baseline
– Reduce carbon emissions intensity from our supply chain and customer homes by 24% by 2030 from a 2019 baseline

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Increase natural habitats by 10% on new sites from 2023 and include our priority wildlife enhancements from 2021.

Our wildlife enhancements include:
– Hedgehog highways from 2021
– Bug hotels (at least 20% of homes) from 2021
–Bat boxes (at least 5% of homes)from 2022

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Resources and waste

Cut our waste intensity by 15% by 2025 and use more recycled materials. By 2022, publish a ‘towards zero waste’ strategy for our sites.

Our supporting targets include:
– Engage with suppliers to meaningfully reduce plastic packaging on our sites by 2025
– Help 20,000 customers to increase recycling at home by 2025

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UN Sustainable Development Goals

We support the UN Sustainable Development Goals (SDGs), which aim to unite governments, businesses and the third sector to end poverty, fight inequality and address climate change. We have identified 12 goals and 32 targets where we can make a contribution towards a more sustainable future. We use the goals to inform our materiality process and the development of our sustainability strategy and targets.

Sustainable development goals