The health and safety of our customers and colleagues is our number one priority and we are doing all that we can to assist in containing the spread of COVID-19.
From Tuesday 24 March our Sales Information Centres will be closed until further notice and we will be conducting all enquiries and appointments remotely. We’d like to reassure you that we are still on hand to help you through your home buying journey either over the phone or by email. Please visit our development pages for contact details.
We are also closing our building sites in response to Government guidelines announced on 23 March 2020 to ensure that we do all we can as a business to help prevent the spread of COVID-19. Our absolute priority will be to carry this out safely and securely, while continuing to support our customers and employees.
We would like to apologise if this decision inconveniences you. However, we hope you understand that our first priority has to be your safety and that of our employees and contractors. We also believe we have a wider responsibility to the communities within which we work, old and new.
If you are an existing customer and you would like to know more about how this change affects you, please take a look at the guidance below.
As a customer of Taylor Wimpey, we remain committed to you and, on behalf of all our local teams, we thank you for your support and understanding in these challenging times.
Customers who have purchased a Taylor Wimpey home but not served notice of completion
In cases where your new home is already complete, we will be contacting to understand your personal circumstances and whether you wish to take the opportunity to move into your new home in the coming days.
Unfortunately, where your new home is not already complete it is inevitable that this will impact on the timing of the delivery and your move in date. We are very sorry for any inconvenience this causes you. Our regional teams will be contacting you very soon to discuss your specific circumstances. We will do our very best to keep you updated throughout and, when it is safe to do so, please be assured we will be back on site building your home to our usual high standard. Our sales teams remain on hand to support you and answer any questions you may have, by telephone or digitally.
As of Monday 23 March, for customers that reserve a home with us we have been offering an extension of the completion timescale by up to three months in recognition of the current Government restrictions. For any customers that have already reserved a home or exchanged on their property, we are also offering the same extension.
Customers living in a Taylor Wimpey home
While our customer service teams remain on hand to support you with emergency issues, unfortunately we will now be postponing all non-emergency appointments. If you have an appointment booked, we will be in touch with you to reschedule this. A full list of what is defined as an emergency can be found on our website, along with helpful advice on actions you could take in the meantime.
Whilst these additional steps may cause some inconvenience, we hope you understand why we have taken them and agree that in this environment it is the responsible thing to do.
Supply chain and subcontractor support
Supporting those we rely on is not only the right thing to do but will help ensure we emerge from the COVID-19 pandemic in the best possible place with our community of suppliers and trades people ready to help us resume the building of much needed high quality homes for our customers.
Find out about our ‘Taylor Wimpey Pay It Forward Scheme’ and the other ways we are supporting our suppliers and subcontractors here: https://www.taylorwimpey.co.uk/subcontractorsupport