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The health and safety of our customers and colleagues is our number one priority and we are doing all that we can to assist in containing the spread of Covid-19.

You may be aware that we were the first homebuilder to stop construction on sites and move our sales team to remote working prior to the wider Covid-19 lockdown restrictions. We took this decision for health and safety reasons, because, whilst construction was deemed a permitted activity by the UK Government, at that time we were not satisfied that we could adequately modify our working practices to adhere to strict social distancing guidance in a short space of time. We simply were not, and are not, prepared to compromise on health and safety- ever.

We are now planning a safe, managed and gradual start back to work in some parts of the country

Since closing our building sites and Sales Information Centres a few weeks ago, we’ve been working hard to create a safe place for our staff to return to work. The Government guidelines are slightly different depending on where in the country you are buying a new home.

  • In England we have safely restarted construction and have opened our Sales Information Centres for pre-booked appointments only
  • In Wales we have safely restarted construction, but our Sales information Centres remain closed until our plans to reopen them receive Welsh Government support.
  • In Scotland, from 28 May, our site management teams will begin to prepare sites for a new method of operating. Our Sales Information Centres remain closed until our plans to return to work on our developments receive Scottish Government support

Our new safety procedures

On 23 April we outlined our plans for the phased restart of site activities from the week beginning 4 May. Our site management teams have returned to the majority of our sites in England and Wales to put in place a series of additional health and safety and social distancing measures to prepare for the gradual return of our subcontractors to sites and the controlled resumption of construction. This is now well underway, with construction activity on over 90% of our sites in England and Wales.

We have reviewed guidance issued by the Department for Business, Energy & Industrial Strategy (BEIS) and the Construction Leadership Council to assess each and every aspect of our site activities and to address the changes that need to be made in order to fully comply with the restrictions imposed by social distancing requirements. Having done so, we are now confident that we have a robust set of detailed protocols and revised guidelines which means we can operate safely and comply with strict social distancing requirements now on a sustainable basis for as long as is necessary.

We have:

  • Introduced a revised set of working practices which comply with social distancing requirements
  • Implemented a new Code of Conduct which sets out our commitment to deliver a safe working environment for our employees and subcontractors working on site
  • Adopted a phased approach to resuming construction work will ensure that our teams can make the necessary adjustments to site safely
  • Introduced additional precautionary measures, including bespoke PPE for two-person tasks which we have designed in house
  • Conducted a detailed review of our sales processes and customer interactions. We have developed a new set of protocols which include a fully revised set of working practices and staffing arrangements and a new layout of sales centres, with the installation of Perspex screens and marker guides for social distancing. Show home viewings will be unaccompanied, and only one family at a time will be able to view each home.

Following the Government’s publication of safe working practices on 11 May 2020, we can confirm our revised processes are ‘COVID-19 Secure’. We have also committed to running our sites in line with the HBF’s 'Charter for Safe Working Practice – COVID-19'. Both documents will be displayed across our developments and offices.

We remain open online

Taylor Wimpey remains very much ‘open for business’ through our website, by telephone and via video conference call supported by our dedicated sales executives who remain contactable remotely to support you. They are available during normal office hours (see local development pages on the website for further details) and are well prepared to handle everything from first enquiry to reserving your new home.

If you would like to visit a Sales Information Centre, you can do so by pre-booked appointment only. You can book an appointment to do so in England only at the moment.

Our website is updated daily and includes our latest availability of new homes, the ability to download brochures and virtual tours of many of our show homes.

Already reserved or bought a Taylor Wimpey home?

We recognise this is an extremely challenging time and there are likely to be several factors that may affect your customer journey with us. Please remember, that you can always contact our Sales Executives and our Customer Relations Managers who will do their best to help.

Customers who have bought a Taylor Wimpey home, but have not yet moved in

The Government guidelines are slightly different depending on where in the country you are buying a new home.

Customers who are already living in their Taylor Wimpey home

The Government guidelines are slightly different depending on where in the country you live.

We are working together to support local communities

We are very proud of the role Taylor Wimpey employees have played in supporting their own local communities during this crisis, with many of our employees undertaking voluntary work and coming together to support those most in need. This includes our employees and partners coming together to fundraise more than £70,000 for NHS, Crisis and Childline through the Taylor Wimpey isolation challenge.

We have now distributed 120,000 surgical masks, 75,000 pairs of gloves and donations of toys and activities from our own staff to care homes across the country. We will also be distributing 120,000 disposable aprons in the coming weeks, along with over 800 reusable face shields which we have manufactured. The response from the care homes has been overwhelming and is a source of great pride to our employees. During the time our sites and Sales Information Centres have been closed, we have played our part in supporting keyworkers and communities. On closure, our site teams distributed much needed PPE to local NHS and care homes.

We are supporting our supply chain and subcontractor community

Supporting those we rely on is not only the right thing to do but will help ensure we emerge from the COVID-19 pandemic in the best possible place with our community of suppliers and trades people ready to help us resume the building of much needed high quality homes for our customers. We recognise that some subcontractors will be facing very real and immediate hardship, particularly those whose trades are self-employed or who are unable to access other forms of assistance in a timely manner.

At the beginning of April, we launched the ‘Taylor Wimpey Pay It Forward Scheme’ which will make advance payments for future work done by subcontractors where we have a long-term relationship. The payments will be made from Taylor Wimpey via the subcontractor, to self-employed individuals who either do not benefit from the Government’s Self-employment Income Support Scheme or who will experience significant hardship before that scheme starts to make payments. We have initially capped the scheme at £5 million, which will allow us to support approximately 2,750 individuals, but we are prepared to extend it when it is operating successfully.

Find out about our ‘Taylor Wimpey Pay It Forward Scheme’ and the other ways we are supporting our suppliers and subcontractors here: https://www.taylorwimpey.co.uk/subcontractorsupport