8th april 2024

Buyers downsize with an easy move to Kilwinning

David and Joanna McGiffen have chosen a new home at Willow Gardens in the picturesque North Ayrshire town of Kilwinning as their perfect place to downsize and enjoy retirement.

Great experience

David and Joanna had a great experience and customer journey buying their new home as David explains: “During the pandemic, Joanna and I took the time to evaluate life really and we decided it was a good time to downsize from our old larger property in Kilbirnie. We’ve only moved six miles along the road, but Taylor Wimpey offered us exactly what we needed which was a house that was easier to look after, easier to maintain, and just big enough for the two of us.

“We have been impressed with Taylor Wimpey since day one. The whole service has been great – they’ve reassured us throughout the process, their communication has been professional, helpful, and friendly and the aftercare has been exceptional- I really can’t fault it. I also can’t believe how easy and seamless the process has been from buying a new house off-plan, selling our old house, and then moving in.”

As well as benefitting from the expertise and support of Taylor Wimpey’s sales executives Carol and Emma, the couple used Taylor Wimpey’s Easymover scheme to make a seamless and stress-free move to downsize from their previous property.

Using Easymover makes the whole process so simple and easy as Joanna adds: “The Easymover scheme is brilliant because it means you can use Taylor Wimpey’s expertise to sell your current house, as well as help towards some of your legal fees. We bought our new home off-plan and then Taylor Wimpey arranged for two estate agents to visit our old house and then we were able to choose who to progress with going on the market with. They took away the stress of the whole selling process and – everything was just seamless.

“Before we signed up to Easymover, the whole process was clearly explained. You have eight weeks to sell your home using Easymover, but our old house sold quickly, and Taylor Wimpey took care of everything for us. Quite simply it is something less for you to worry about and you can just look forward to moving to your new home. While we waited on our new home being built, Emma was great at keeping us updated on the progress the site team was making. She sent us lots of progress pictures which was great too.”

The community feel

When choosing the right style of home for their downsize, the couple liked the layout of the Andrew two bedroom, as David adds: “We went to see the Andrew show home in Paisley and it was a great way for us to see that we would have plenty of space, plus it helped us to work out which pieces of our furniture would move with us.

“To be honest we took the opportunity to buy everything new and we just love our new house, and we feel really settled at the development too. We moved around two years ago, and it’s been incredible to see how Willow Gardens has grown and become a community – it’s lovely. We enjoy our walks around the development, and I’ve taken lots of photographs of its progress – I just keep forgetting to save them so we can see just how far the development has come.”

Moving home can be stressful but Taylor Wimpey aims to make the whole process of moving to a new home as easy and enjoyable as possible. The couple was also equally impressed with the team’s attention to detail on their move-in day as Joanne adds: “Our experience moving into Willow Gardens was lovely. Carol was waiting to welcome us, our house was lovely and clean, and we appreciated the welcome pack and the big bow on the door.”

Continued support

Our commitment to customer service extends well after you move in as David continues: “As part of your customer experience with Taylor Wimpey, you are assigned a customer relations manager who looks after you once you’ve moved in. Our aftercare has been brilliant with Gavin, Ross, and the site team. Gavin did a brilliant home demo with us, and he was happy to pop back to our house a few times to show me how best to work the heating, and the site manager Ross is helpful too. He’s sorted the odd snag that we’ve had and he’s always saying hello when we walk past. We have settled into retirement, and we still pop down to see Emma at the sales office too – it’s lovely being part of the development and seeing it change and grow.”

And finally, the couple’s advice for other buyers is: “Just go ahead and do it. Visit the show homes first to get an idea of the layout of the house you like and use Taylor Wimpey’s experience to help you get on the move. It's such an easy process, it’s brilliant.”